Michelle and the team enjoy dress up and everything costumes, so we understand that from time to time deciding on and purchasing a costume can be stressful. Our aim is to ensure that you are 100% satisfied with your items before purchasing.
However, if you are unhappy with your items after purchasing, you are welcome to exchange the items for a Store Credit or for something else, as we do not offer refunds for change of mind or incorrect sizing. Please be aware that items must be exchanged within 7 days of original purchase and be in the condition in which it was bought — meaning unworn or unopened, with a receipt of purchase.
THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.
Please note: we do not offer exchanges of the following due to health and safety, unless faulty.
If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered, please email our team at hiddenidentitycostumesanddance@gmail.com or call us at 07 3286 9836.